Privacy Policy

Your trust matters. Here's how we protect your information.

Last updated: June 13, 2026

Introduction

Coco Stories ('we', 'our', or 'us') respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our personalized video services.

Information We Collect

We collect the following types of information:

Personal details: name, email address, phone number
Voice recordings: audio files you upload for narration
Payment information: processed securely through PayPal/Stripe
Child information: name, age, and preferences for story personalization
Communication: messages sent via our contact form or WhatsApp
Technical data: IP address, browser type, and usage patterns

How We Use Your Information

We use your information to:

Create and deliver personalized animated stories
Process payments and send order confirmations
Communicate with you about your orders
Improve our services and user experience
Respond to your inquiries and provide support
Send occasional updates (you can opt out anytime)

Voice Recording Privacy

Your voice recording is used exclusively to create your personalized stories. We never sell, rent, or share your voice with third parties.

Voice files are stored securely and deleted after your order is complete, unless you request us to keep them for future orders.

You retain full ownership of your voice recording and the final video product.

Information Sharing

We do not sell your personal information. We may share data only with:

Payment processors (PayPal, Stripe) for transaction processing
Service providers who assist in video production (under strict confidentiality)
Legal authorities when required by law

Payment Security

All payments are processed through secure third-party payment providers (PayPal and Stripe). We do not store or have access to your full credit card information.

Cookies and Tracking

We use cookies to:

Remember your language preference
Analyze website traffic to improve our service
Provide a better user experience

You can disable cookies in your browser settings, though some features may not work properly.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Data Retention

We retain your personal information only as long as necessary to provide our services and as required by law. You may request deletion of your data at any time.

Your Rights

You have the right to:

Access your personal information
Request correction of inaccurate data
Request deletion of your data
Opt out of marketing communications

To exercise these rights, contact us using the information below.

Children's Privacy

Our services are designed for families. We do not knowingly collect personal information from children under 13 without parental consent. Parents and guardians control all information about their children.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the 'Last updated' date.

Contact Us

If you have questions about this privacy policy or your personal data, please contact us: